Feedback and Complaints

Fundraising for Charites and Good Causes is the core of what we do and we want to do it in the best way possible. Prizefunder welcomes all feedback. Positive feedback is an indication that we are doing things right.  If, however, you are unhappy with any aspect of our work, we’d like to hear about it.  So if you are ever unhappy with anything we’ve done whilst fundraising - please tell us. We'll do our very best to investigate your complaint and resolve it swiftly.

We promise to:

• Investigate complaints thoroughly and fairly and find out the facts of the concern.
• Respond to complaints fairly and in a way that is in proportion to the concern.
• Treat complaints seriously, sensitively and with discretion and understanding.

Should you wish to make a complaint please contact by phone on 028 96207396 or by email on team@prizefunder.co.uk you can also contact us by letter at the following address: Customer Relations, Fundraising Solutions Ireland LTD t/a Prizefunder, 15B Broad Street, Magherafelt. Co. Derry. BT45 6EB We'll acknowledge all complaints (if made in writing) within seven working days. Our investigation will be completed and a letter of outcome will then be issued within 28 days of acknowledgement of receipt of the complaint. *Please note that a record of your complaint and subsequent material and correspondence related to the investigation will be kept for at least 24 months from the date on which the complaint was made, except where data protection law requires that the information be put beyond use earlier than this (for example, where the complainant within this timeframe requests that their information be destroyed)